Return Policy

 

Thank you for shopping at zoupper.com. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, contact us using the contact form below.

Exceptions

Please note that certain items are not eligible for return, including:

  • Personalized or custom-made items
  • Perishable goods (such as food, flowers, or plants)
  • Intimate or sanitary goods
  • Gift cards

Damaged Items

If you received a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Final Sale Items

Please note that items marked as "final sale" are not eligible for return or exchange.

By purchasing from us, you agree to abide by this return policy. This return policy is subject to change without prior notice.

If you have any questions about our return policy, please don't hesitate to contact us using the contact form below.

 

Company information:

Urban Horizon Pte Ltd

807 Woodlands Street 81 #09-197. Singapore 730807